I am having trouble accessing Brilliant Premium

If you're experiencing issues with your Premium subscription, please take the following steps:

For website users:

• Verify your subscription status: Ensure that your Premium subscription is active by checking your subscription settings.

• Check your login credentials: Confirm that you're logged into the correct account associated with your Premium subscription.

• Clear your browser cache: Clearing your browser's cache and cookies can resolve access issues.

• Be sure to use a stable internet connection: A reliable internet connection is necessary for accessing Brilliant's content.

For mobile app users:

• Restore your purchase

  • Open the Brilliant app.

  • Tap the "You" icon on the right side of the bottom navigation bar, tap the gear icon in the upper-right corner, and select "Premium"

  • Select "Restore Subscription."

  • This should reinstate your subscription within a few minutes. Restart the app if necessary.

• Check for multiple accounts: Ensure you're logged into the correct account, especially if you have multiple accounts or used different sign-up methods (email, Google, or Apple).

• Update the app: Ensure you're using the latest version of the Brilliant app.

• Be sure to use a stable internet connection: A reliable internet connection is necessary for accessing Brilliant's content.

If you've tried these steps and are still running into trouble, please contact our support team at support@brilliant.org with your account information.