How do I get a refund?

Please note: We do not offer refunds, per our Terms of Use. You are welcome to reach out to us about exceptional circumstances, which we will consider on a case-by-case basis, but we most likely will not be able to grant a refund.

If you're seeking a refund for your Brilliant Premium subscription, the process varies depending on where you made the purchase:

For web purchases:

1. Access your account settings: Log into your Brilliant account on our website and navigate to your Subscription Settings.

2. Request a refund: If your purchase qualifies for a self-serve refund, you'll see the option to request a refund.

For more details about our refund policy, please see our Terms of Use.

For purchases through an app store:

If you subscribed to Brilliant Premium via the Apple App Store or Google Play Store, refund requests must be directed through the respective store:

• Apple App Store:

  1. Visit Apple's Report a Problem page and sign in with your Apple ID.

  2. Select "Request a refund" and choose the reason for your request.

  3. Select the Brilliant subscription and submit your request.

  For more details, refer to Apple's official support page.

• Google Play Store:

  1. Open the Google Play Store and navigate to your account.

  2. Go to "Order History" and find the Brilliant subscription.

  3. Select "Request a refund" or "Report a problem" and choose the appropriate option.

  For more information, visit Google Play's refund policy page.

Need Assistance?

If you encounter any issues during the refund process or have questions about your eligibility, please contact our Support Team at support@brilliant.org.

Note: Initiating a chargeback dispute with your bank will lock the payment, which will limit our ability to assist. The length of the chargeback dispute review process varies by bank but could take up to 60 days. It's advisable to follow the refund procedures outlined above before contacting your bank.