As stated in our terms of use, it's not our policy to grant any refunds. That said, we do review each refund request carefully and may grant exceptions on a case-by-case basis.
For Subscription Purchases Made on Web
For Subscription Purchases Made on Web
The quickest way to request a refund is through your subscription settings page. (Account → Subscription → Request a refund)
Click on "Request a Refund".
Select the best reason for the request and complete the form. Click Submit Request when done.
If the 'Request a Refund' option is missing, the payment may still be processing, and we're unable to refund incomplete charges. Once it’s complete, revisit your subscription settings page to request the refund. Our Support Team will review it and respond within 2 business days.
For Subscription Purchases via Apple App Store
For Subscription Purchases via Apple App Store
If you purchased via the Apple App Store, you'd request a refund through Apple. Visit this link to learn how to request a refund via Apple.
For Subscription Purchases via Google Play Store
For Subscription Purchases via Google Play Store
If you purchased via the Google Play Store, you'd request a refund through Google. Visit this link to learn how to request a refund via Google.
Having Trouble?
If you're having trouble requesting a refund, or are unsure if you qualify, please feel free to reach out to our Support Team at support@brilliant.org. Our Support Team is here to assist and will respond within 24 to 48 hours after receiving your email. NOTE: Initiating a chargeback dispute with your bank can often times lock the payment, which may limit our ability to help.
Still have questions? Reach us at support@brilliant.org.