I encountered a bug in the mobile app.

We try to keep pretty on top of bugs here, but from time to time one will crop up in the Brilliant app. The good news is, if you do encounter a bug, there's a decent chance we've already issued a fix. To see if this is the case, please log out of the app and uninstall it. After doing this, please download the app again and log back in.

If you're still encountering the same issue after doing this, then we likely haven't gotten it fixed just yet. If possible, we'd really appreciate it if you would send a screen recording of the issue you encountered to support@brilliant.org, along with the type of device you're using, the version of the app you have, and the version of your operating system you're on, as well as a short description of the issue itself. This will go a long way to helping our engineers figure out exactly what's gone wrong, and how to resolve it.

I encountered a bug on the Brilliant site

We do see bugs on the site itself from time to time as well. Depending on the type of issue you're seeing, it's possible that a browser plugin or VPN is messing with Brilliant. To check this, please try disabling any plugins or VPNs you're currently using.

If the problem persists after that, then it's likely an issue on our side of things. If possible, we would really appreciate it if you could send a recording of the issue you encountered to support@brilliant.org, along with the version of the browser you're currently using and a link to the page where you first encountered the problem, as well as a short description of the issue itself. This will really help our engineers figure out how this happened, and how to fix it.

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