Skip to main content

FAQ

Here's a few of our most frequent inquiries

Brilliant Support avatar
Written by Brilliant Support
Updated over 2 months ago

I'd like a refund

It's not our policy to offer refunds, but we do make exceptions in certain cases. Please review our refund article to find out how to request a refund.

I'd like to cancel my subscription

You can cancel your subscription from your subscription settings page, here: https://brilliant.org/payment/subscription_settings/

How much does brilliant cost?

The price varies a bit from place to place, but generally you can see our pricing and subscription information on our premium page, here: https://brilliant.org/premium/

What is the age/ability range for using Brilliant?

We offer a wide selection of courses designed for learners of all ages and skill levels, though you do have to be 13 to create your own account.

How do I reset my password, or change my personal information?

You can find all our articles or updating your account and personal info here: https://help.brilliant.org/en/collections/239569-account-profile

How do I contact your support team?

You can contact our support team at support@brilliant.org, but I'd recommend you check out this article first, as knowing what information to send our team will help us help you out faster: https://help.brilliant.org/en/articles/4813399-contact-support

Still have questions? Reach us at support@brilliant.org.

Did this answer your question?