I'd like a refund

It's not our policy to offer refunds, but we do make exceptions in certain cases. Please reach out to support@brilliant.org from the email associated with your account, and they'll see what they can do.

I'd like to cancel my subscription

You can cancel your subscription from your subscription settings page, here: https://brilliant.org/payment/subscription_settings/

How does Brilliant or "active learning" work?

You can learn all about how and why we use active learning on our principles page, here: https://brilliant.org/principles/

How much does brilliant cost?

The price varies a bit from place to place, but generally you can our pricing and subscription information on our premium page, here: https://brilliant.org/premium/

What is the age/ability range for using Brilliant?

We offer a wide selection of courses designed for learners of all ages and skill levels, though you do have to be 13 to create your own account. If you're wondering where to get started, this article can help with that: https://help.brilliant.org/en/articles/4305822-what-course-should-i-start-with

How do i reset my password, or change my personal information?

You can find all our articles or updating your account and personal info here: https://help.brilliant.org/en/collections/239569-account-profile

How do I contact your support team?

You can contact our support team at support@brilliant.org, but I'd recommend you check out this article first, as knowing what information to send our team will help us help you out faster: https://help.brilliant.org/en/articles/4813399-contact-support

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